I’m having writers block, think you can help with my 15 page report?
The subject is how bad customer services contributes to the down fall and eventual shut down of a company. Also how good customer service effects the success of a successful company. I’m all out of idea, do you have any?
- mixedmegababe
Tags: Customer Services, Good Customer Service, Successful Company, Writer's Block, Writers Help
June 30th, 2009 at 10:12 pm
Good CS Result:
1. Boosts overall company morale.
2. Increases overall employee knowledge level.
3. Enables higher personal self-expectations.
4. Bridges Sales Dept. shortcomings.
5. Settles Customer Billing issues, thus reducing churn and increasing customer satisfaction.
6. Handles repair and replacement issues.
7. Promotes company internal communication.
8. Nurtures internal company creativity and innovation.
Bad CS Results:
1. Lowers customer service employee morale.
2. Promotes personal apathy in service team.
3. Causes poor vertical and horizontal communication leading to discord.
4. Reduces performance incentive among csr’s.
5. Incites Departmental Company In-Fighting.
6. Increases churn.
7. Invites private and commercial lawsuit exposure.
8. Increases Employee Turnover.
Just to name a few.